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Returns & Refunds Policy
Returns and Refunds Policy
We hope you love your purchase, but if something’s not quite right, we’re here to help.
1: Damaged or Defective Items
If your order arrives with a manufacturing defect or is damaged in transit, we’ll gladly offer a free replacement or a full refund.
To qualify:
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Contact us within 30 days of delivery
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Include your order ID and clear photos showing the issue
We do not require you to return the damaged item.
For multiple items using the same design, we may request a group photo (or video) showing all affected products in one frame.
2: Returns & Exchanges
All our products are made to order, which means we cannot accept returns or exchanges if:
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You ordered the wrong size or color
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You changed your mind after ordering
We encourage you to check sizing guides and product details carefully before placing an order.
3: Undeliverable or Lost Orders
If your order is returned due to an invalid or incomplete address:
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A refund of the product price only will be issued
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Shipping charges are non-refundable
If your order is lost in transit, please contact us so we can investigate and work toward a resolution.
Need Help?
If you believe your order qualifies for a refund or replacement, please get in touch via our contact form or customer support email within 30 days of delivery. We’re committed to making it right.
4: Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the protection of your personal data, please don’t hesitate to contact us at: Ancestor’s Muse :
Email: Hello@ancestors.muse.com
We are here to ensure that your experience with Ancestor’s Muse remains safe, secure, and enjoyable.
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